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よくある質問

  • 1.How to do if you can’t read the SSD (HDD), when the DVR is installed upside down?

    Applied to
    EMV400SSD
    eNVP-JNN-IV-D0008
    eNVP-JNN-IV-V0008


    Situation
    1. When the EMV400SSD is installed normally, the SSD (HDD) is downward due to gravity, and the above gap does not affect the SATA slot. (You can refer to the below photo)

    2020-04-29_1353
    EMV400SSD

    2020-04-29_1353_001
    eNVP-JNN-IV-D0008
    HDD
    SATA Slot



    2. When the EMV400SSD is installed upside down, the SSD (HDD) is downward due to
    gravity, it might affect the SATA slot unusable. (You can refer to the below photo)

    2020-04-29_1353_002


    Recommended installation:
    1. When inserting the HDD, please confirm the correct connection with the HDD port.
    2. Or you can choose by adding a high spacer on SSD (HDD). (As the photo below)

    2020-04-29_1353_003
    2020-04-29_1354

     
  • 2.Is it possible to work with https protocol with Xfleet?

    Yes, we had support HTTPS protocol. You will need to prepare an official certificate, that for import the certificate and enable the https function in Xfleet server "WEB&FTP config" page.
  • 3.Why the MDVR can not detect HDD to take recording?

    Please ensure the Lock of HDD Tray was on and format.
  • 4.What is the default password for my MDVR product?

    To access our MDVR are using admin / 11111111 as default.
  • 5.What is the maximum power voltage the MDVR can support?

    Up to 32 GB SD / SDHC cards are supported (Except for the EMV400S series) .
  • 6.What is Main stream/Sub stream?

    The main stream with high resolution ,The sub stream with lower resolution
  • 7.Is the sales method only selling the software or the carrier board? Does the SDK sample code require a license?

    The eIVP series has various sales methods. It can be sold only a carrier board or hardware. It can also be sold the hardware with AiO software. The combination of hardware and software can be used for different AI functions and through the SDK Sample Code can be developed more. The SDK Sample code is currently free of basic NVR functions.
  • 8.How to control the software update?

    Software can be updated via Micro USB on the carrier board.
  • 9.What is the function of Power Delay-On / Off?

    Power Delay-On: Set the delay time to supply power to the mobile DVR in order to avoid excess consumption surge at ignition.
    Power Delay-Off: Set the delay time to power off the mobile DVR after ignition off. It can extend the recording time after ignition off. In order to avoid sudden power outages such as car accidents, the power supply and video recording function can be working normally.
  • 10.What is the function of Power Delay-On / Off?

    Power Delay-On: Set the delay time to supply power to the mobile DVR in order to avoid excess consumption surge at ignition.
    Power Delay-Off: Set the delay time to power off the mobile DVR after ignition off. It can extend the recording time after ignition off. In order to avoid sudden power outages such as car accidents, the power supply and video recording function can be working normally.
  • 11.Can digital signage player be integrated on eIVP1570?

    Yes. It can be integrated on the same hardware platform. Through the AiO SDK, the recording function can be recorded in the background and the front-end can directly play Signage videos.
  • 12.What are the types and differences of CMS?

    CMS is not limited to the surveillance industry, but EverFocus CMS is a surveillance CMS. The main function of CMS is manages the DVR / NVR, EverFocus eIVP series products provide two kinds of CMS: one is for mobile and another one is for surveillance. The mobile CMS not only has all the general NVR functions, but also provides wireless network (3G / 4G / WiFi) and GPS functions. In addition, due to the vehicle environment, the screen size is usually 7 ”or 10”, which is much smaller than the business screen. To assist driver driving safety, the display design of the live screen on the home page is also different. It will provide icon warnings for driving such as turning left and right, braking, etc.
  • 13.QT and Ubuntu can be used for business? Are there any license issues?

    QT is a free widget toolkit for developing GUIs without authorization issues.
    Although Ubuntu requires authorization, we have confirmed with Nvidia that every Jetson Nano module includes Ubuntu and has been bought outright, so there is no authorization problem.
  • 14.How many channels I can monitoring in the EverfocusCMS main view?

    EverfocusCMS main view can select layout type to 128 channels; It can create up to 4 main view windows and 128 channels by each windows, it depend on you system performance.
  • 15.Can I use Chrome or Firefox to remote access into IP camera?

    We recommend used IE browser to remote access into IP camera, because Chrome and Firefox both are not allow to installed adobe flash and OCX plugin.
  • 16.What can I do if Vanguard does not detect the HDD?

    Check if the power supply system is properly connected and power cord and power cables are securely connected, and if something wrong with the HDD interface. Or you may check if your HDD is supported by referring to the specifications or descriptions.
  • 17.How to get further instructions for how to use Mobilefocus?

    Launch MobileFocus App, then go to help of bottom menu bar, click User manual to read it. There are instructions for how to use MobileFocus
     
  • 18.How many recording days of NVR?

    It depends on your recording setting, ex: resolution, frame rate, video quality..etc. You can go to our Everfocus website-> Support -> HDD Requirement calculator to get estimated storage number.
     
  • 19.What is WDR function used for?

    WDR (Wide Dynamic Range) is used for capturing images of objects surrounded by a strong backlight, while still keeping the background visible. A typical use is capturing scenes indoors that have large windows in the background with lots of sunlight. WDR would enable you to capture both the indoor and outdoor/background scene clearly.
     
  • 20.What is AHD camera?

    AHD cameras are capable of capturing high definition video surveillance at 720p and 1080p resolutions. AHD camera use coax cable to transmit HD video to DVRs.
     
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